Thank you for shopping at Spiritual Hub. We understand that sometimes you may need to exchange or return a product. Below are our policies regarding returns and exchanges.

Exchanges

If you receive an incorrect item, you may exchange it for a different product. Exchange requests must be made within 24 hours of receiving your item. Please ensure that the item is unused and in its original packaging.

To initiate an exchange, please contact us at [Insert Contact Email] within 7 business days of receiving your order. If your exchange is approved, our team will contact you within 48 hours to guide you through the process. Please note that items returned without a prior exchange request will not be accepted.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned or exchanged, including custom products (such as special orders or personalized items), sale items, and gift cards. If you have questions or concerns about your specific item, please get in touch with us.

Refunds

In the unlikely event that your item is damaged, we will notify you once we have received and inspected your return, and let you know if the refund was approved or not. If approved, you will be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund, typically within 5-7 business days.

Cancellations

You may cancel your order within 24 hours of placing it. Orders that are already in processing cannot be cancelled.

For any further questions or clarification, please reach out to us at [email protected].